Handelsbanken Liv’s HPF2 project represents a high standard of achievement in the insurance industry, setting new benchmarks through its strategic collaboration with Lumera. The project’s key feature is its ambitious scope—successfully migrating a vast majority of insurance policies from three different legacy systems into Lumera’s integrated system. This effort marks a significant milestone with the completion of its fifth successive phase.
The objective of the HPF2 project was to consolidate Handelsbanken Liv’s insurance operations into a single, modern framework by the end of 2027. This required careful planning and execution, as the project involved nearly 18 migrations spread over several years. The focus for 2024 was particularly challenging, involving three critical migrations within tight timelines, all of which were achieved flawlessly.
Facing the complex task of multiple migrations, Handelsbanken Liv and Lumera embraced a strategy of close cooperation and shared objectives. This collaboration ensured that each migration phase, although diverse in its requirements and challenges, was completed on time and within budget, demonstrating exceptional project management and technical execution. The immediate benefits of the project included:
- Operational efficiency: By transitioning to Lumera’s platform, Handelsbanken Liv now enjoys lower maintenance costs, faster product time-to-market, and a modernised insurance solution.
- Customer experience: Customers of Handelsbanken benefit from more cost-effective, efficient, and modern insurance solutions. The new system facilitates better interaction through updated, user-friendly portals.
- Industry benchmarking: The HPF2 project positions Handelsbanken as a front-runner in Sweden’s kryssvals market, setting a competitive standard for top performance in the industry.
Handelsbanken Liv’s HPF2 project, with its successful execution and strategic impact, enhances its operational capabilities and elevates industry standards, making it a worthy nominee for Lumera’s Trophy of the year 2024.
