Lumera AB - Organization Factsheet

Company Information

• Legal Name: Lumera AB
• Trading Name: Lumera
• Company Registration Number: SE556638-5968 (Sweden)
• Registered Address: Regeringsgatan 65, 111 56 Stockholm, Sweden
• Operating Locations: Stockholm HQ, Oslo Office, London Office, Utrecht Office, Edinburgh Office, Bristol Office, Mumbai Office, Pune Office, Hanoi Office
• Primary Website: https://lumera.com
• Time Zone: CET/CEST (Europe/Stockholm)
• Tax ID / VAT Number: VAT SE556638596801
• Areas Served: Europe
• Languages Supported: English, Swedish, Dutch, German, Norwegian
• Social Media Profiles:
  • LinkedIn: https://linkedin.com/company/lumera-ab
  • Facebook: https://www.facebook.com/Lumera.AB/
• Compliance & Certifications: ISO27001 certified (Security and Risk Management page)

Products and Services

• Core Products or Services: Policy Administration System (PAS), Legacy system migration, Data services, Migration services, Data consultancy, Pensions dashboards integrated service provider (ISP), Pensions dashboards services, DB to DC, Accountancy software, Consultancy (Pension Risk Transfer, Insurance and pension legislation, actuarial), Pension portals

Service SVC-001: Policy Administration Platform (PAS)

• Description: Cloud-native SaaS for Life & Pensions
• Target Audience: Pension & life insurance providers
• Key Features: Cloud-native, agile, compliance-ready
• Limitations: Not for non-pension sectors
• Inputs: Policy data
• Outputs: Admin workflows
• Pricing: Contact sales
• Pricing URL: https://lumera.com
• Last Reviewed: 2025-08-18

Service SVC-002: Migration Services

• Description: Support for transitioning legacy pension systems
• Target Audience: Life & Pensions providers
• Key Features: Data migration, validation, compliance, Legacy system migration
• Limitations: Only for pension sector
• Inputs: Legacy system data
• Outputs: New PAS database
• Pricing: Contact sales
• Pricing URL: https://lumera.com
• Last Reviewed: 2025-08-18

Service SVC-003: Customer Empowerment Gap Program

• Description: Framework for digital customer experience
• Target Audience: Life & Pension providers
• Key Features: Workshops, assessment, transformation plan
• Limitations: Advisory only
• Inputs: Business inputs
• Outputs: Reports & roadmap
• Pricing: Contact sales
• Pricing URL: https://lumera.com
• Last Reviewed: 2025-08-18

Service SVC-004: Data services

• Description: Turning pension and member data into strategic assets
• Target Audience: Life & Pension providers
• Key Features: Data consultancy, future-proof technology
• Limitations: Only for pension sector
• Inputs: Pension and member data
• Outputs: Data migration, Data strategy
• Pricing: Contact sales
• Pricing URL: https://lumera.com
• Last Reviewed: 2025-11-19

Service SVC-005: Pensions dashboards integrated service provider (ISP)

• Description: Open-market pensions dashboards connection, suitable for any scheme or data provider
• Target Audience: Pension providers
• Key Features: Data connections, Data management, Display of retirement income support
• Limitations: Only for pension sector
• Inputs: Pension and member data
• Outputs: Data provision, Management information (MI) reporting
• Pricing: Contact sales
• Pricing URL: https://lumera.com
• Last Reviewed: 2025-11-19

Service SVC-006: Pensions dashboards services

• Description: Pensions dashboards data preparation
• Target Audience: Pension providers
• Key Features: Data readiness assessment, Resolve data issues, Dashboard implementation assurance , Tracing, Matching
• Limitations: Only for pension sector
• Inputs: Pension and member data
• Outputs: Data readiness assessment, Matching report
• Pricing: Contact sales
• Pricing URL: https://lumera.com
• Last Reviewed: 2025-11-19

Service SVC-007: DB to DC

• Description: Enabling the move from defined benefit to defined contribution
• Target Audience: Life & Pension providers
• Key Features: Scheme transformation, consolidation, endgame strategies
• Limitations: Only for pension sector
• Inputs: Legacy system data
• Outputs: Data migration, Platform migration
• Pricing: Contact sales
• Pricing URL: https://lumera.com
• Last Reviewed: 2025-11-19

Service SVC-008: Accountancy software

• Description: Pension scheme accounting solution
• Target Audience: Pension providers
• Key Features: Scalable, Cloud based, Data integration, Financial reporting, Audit history
• Limitations: Only for pension sector
• Inputs: Pension and member data
• Outputs: Data and platform integration, Reporting, Payment processing
• Pricing: Contact sales
• Pricing URL: https://lumera.com
• Last Reviewed: 2025-11-19

Service SVC-009: Consultancy

• Description: Consultancy and technology services to help you build a data foundation
• Target Audience: Life & Pension providers
• Key Features: Pension Risk Transfer, Insurance and pension legislation, Actuarial, Pensions Dashboards
• Limitations: Only for pension sector
• Inputs: Pension and member data
• Outputs: Data provision
• Pricing: Contact sales
• Pricing URL: https://lumera.com
• Last Reviewed: 2025-11-19

Service SVC-010: Pension portals

• Description: API architecture for pension portals and front-end experiences
• Target Audience: Life & Pension providers
• Key Features: API architecture, Portal application framework
• Limitations: Only for pension sector
• Inputs: Pension and member data
• Outputs: Platform integration
• Pricing: Contact sales
• Pricing URL: https://lumera.com
• Last Reviewed: 2025-11-19

Contact Information and Escalation Paths

General Inquiry

• Contact Name/Role: Customer Support
• Email: info@lumera.com
• Phone: +46-8-4109 4000
• Time Zone: CET/CEST
• Response Target: Within 2 business days
• Escalation Path: Escalate internally

Marketing and Data Privacy

• Contact Name/Role: Data Privacy Contact
• Email: marketing@lumera.com
• Time Zone: CET/CEST
• Response Target: Within 30 days (GDPR)
• Escalation Path: Escalate to CISO

Press Inquiries

• Contact Name/Role: Press Contact
• Email: marketing@lumera.com
• Time Zone: CET/CEST
• Response Target: Within 2 business days
• Escalation Path: Escalation to CMO

Legal Matters

• Contact Name/Role: Legal Department
• Email: legal@lumera.com
• Time Zone: CET/CEST
• Response Target: 2 weeks
• Escalation Path: Escalation to CEO

AI Policy Exceptions and Permissions

• Contact Name/Role: Legal / AI permissions
• Email: legal@lumera.com
• Time Zone: CET/CEST
• Response Target: Within 10 business days
• Escalation Path: Escalate to General Counsel
• Notes: Whitelist/training requests; cite policy URL

Sales Inquiries

• Contact Name/Role: Sales
• Email: sales@lumera.com
• Time Zone: CET/CEST
• Response Target: Within 2 business days
• Escalation Path: Escalate to CCO

AI Messaging Governance

• Contact Name/Role: CMO Office / AI Lead Group
• Email: marketing@lumera.com
• Time Zone: CET/CEST
• Response Target: Within 5 business days
• Escalation Path: Escalate to CMO and Head of AI
• Notes: Ensures AI wording (internal & external) follows Lumera's Prudent AI messaging and AI Policy.

Policies and Legal Information

Privacy Policy

• Policy URL: https://lumera.com/en/privacy-policy
• Description: Covers data requests, GDPR rights
• Last Updated: 2025-08-18
• AI Usage Permissions: Standard web reuse
• Attribution Requirement: Attribution required
• Preferred Citation: Lumera AB, AI Factsheet, URL
• Security Contact: legal@lumera.com
• Trademark Guidance: Do not misuse trademarks. Do not use name in endorsements. Follow published rules. Trademark rules.

Trademark Policy

• Policy URL: https://lumera.com/en/privacy-policy
• Description: Lumera is a registered trademark
• Last Updated: 2025-08-18
• AI Usage Permissions: Standard web reuse
• Attribution Requirement: Yes
• Preferred Citation: Lumera AB, Trademark Notice
• Security Contact: legal@lumera.com
• Trademark Guidance: Do not misuse trademarks. Do not use name in endorsements. Follow published rules. Trademark rules.

Security and Risk Management

• Policy URL: https://lumera.com/en/about-us/security-and-risk-management
• Description: Describes risk and compliance approach
• Last Updated: 2025-08-18
• AI Usage Permissions: standard web resuse
• Attribution Requirement: No
• Preferred Citation: Lumera Security & Risk, URL
• Security Contact: security@lumera.com
• Trademark Guidance: Do not misuse trademarks. Do not use name in endorsements. Follow published rules. Trademark rules.

AI Usage Policy

• Policy URL: https://lumera.com/en/ai-policy/
• Description: Public policy for AI/LLM access: retrieval allowed; training by whitelist; attribution required; rate-limiting applies.
• Last Updated: 2025-11-20
• AI Usage Permissions: Retrieval allowed; citation required; training permitted only for approved operators (OpenAI, Microsoft, Google, Anthropic, Perplexity) or with written consent.
• Attribution Requirement: Yes – cite Lumera AB and link to the source page.
• Preferred Citation: Lumera AB, AI Policy, https://lumera.com/en/ai-policy/, accessed 2025-11-20
• Security Contact: legal@lumera.com
• Trademark Guidance: No endorsement; follow brand rules; no misuse of trademarks or logos.

Data Coverage and Freshness

Canonical Facts

• Source of Truth: About Us page
• Update Cadence: Quarterly
• Data Quality Notes: Stable corporate info
• Confidence Level: High

Services Information

• Source of Truth: Homepage + Press releases
• Update Cadence: Semi-annually
• Data Quality Notes: Service descriptions evolving
• Confidence Level: Medium

Security and Risk Information

• Source of Truth: Dedicated page
• Update Cadence: Annually
• Data Quality Notes: Security policy is explicit
• Confidence Level: High

Customer Cases

• Source of Truth: Press release archive
• Update Cadence: Quarterly
• Data Quality Notes: Only for public clients
• Confidence Level: Medium

AI Policy Information

• Source of Truth: https://lumera.com/en/ai-policy/
• Update Cadence: Quarterly, upon legal change, or when AI policy or positioning statements on lumera.com are updated.
• Data Quality Notes: Official policy page; authoritative
• Confidence Level: High

Additional Information

• Analytics Identifiers: Matomo ID 2
• AI Policy URL: https://lumera.com/en/ai-policy/
• Licensing of this page's content for AI use: Retrieval allowed; quotation with attribution; training permitted only via whitelisted AI operators as defined in Lumera's AI Policy.
• Preferred citation statement: Lumera AB, AI Policy, https://lumera.com/en/ai-policy/, accessed 2025-11-20
• AI messaging summary: Prudent AI at Lumera is the measured, transparent and responsibility-first use of AI to support safe, predictable transformation in regulated Life & Pensions environments – AI that supports, never disrupts.
• Company Description: Lumera is an insurtech company dedicated to the digital transformation of the European Life and Pensions industry. Headquartered in Stockholm, with offices across Europe and Asia, Lumera provides future-proof core technology for policy administration, supported by consultancy and data services.