Insurance is entering the era of customer empowerment
Say hello to the group protection administration platform built for individual customer experiences.
Your policyholders are evolving from passive passengers to proactive customers.
They want the information and flexibility to combine insurance and pension products in whatever way suits their personal financial goals. And they want those choices to feel simple.
The problem is that traditional administration systems make flexibility complicated – or impossible.
When every product in your portfolio is managed through a different proprietary system, there’s a big disconnect between what your customers want and what you can deliver.
Lumera’s policy administration system was built from the ground up to treat every policy holder within a group protection scheme as an individual.
That means you can tailor and manage offers and products on a per-customer basis without any of the usual configuration headaches.
Give your customers the flexibility they need
One system to manage group protection and workplace pensions
Lumera can consolidate the management of multiple types of insurances and pension schemes without breaking a sweat.
Our platform uses a flexible, API-first framework that can easily adapt to the different structures, rules and regulations of different schemes.
So instead of using multiple platforms (and supporting systems) to manage every scheme you operate, you can automate the administration of everything from one place — from contributions and benefits calculations to claims processing.
Streamline your operations, cut your administration costs and simplify compliance from one flexible administration platform that unlocks innovation and gives your customers a holistic view of their benefits and entitlements.
Flexibility that keeps growing with you
When you become a Lumera client, you instantly start benefiting from our shared delivery model.
We continuously develop and update our policy administration system using a shared code-base — so whenever we solve a problem or add functionality, those enhancements become available to everyone.
Likewise, when new regulatory requirements reach the market, it means we only need to adapt our technology once before rolling out the changes for every user.
Built on a foundation of hyper-automation
Lumera’s architecture was designed in the extreme price pressure of Sweden’s Life and Pensions market — where if you don’t automate manual tasks comprehensively, it’s impossible to compete on costs.
That means automation is a founding development principle that runs throughout the whole platform. Everything is exposed to APIs to support true straight-through processing for the most complex policy administration tasks.
So while other administration platforms retroactively apply automation to manual processes, Lumera automates everything from the ground up.
Our clients
Our clients represent the entire range of companies in the Life and Pensions industry.
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