These may seem like very different pension challenges, but they are increasingly shaped by the same question: how do we help members understand information, make decisions and take action?
In this article, Lumera explores why the industry is increasingly looking beyond simply improving the member experience and placing greater emphasis on supporting good decision-making and ultimately better member outcomes.
Want to explore the topic further? Join Lumera's Director of Behavioural Science, Claire Hovey, at the Pensions Age Autumn Conference, where she'll examine what this shift means for schemes, providers and members alike.
