Members have more information than ever. But all this disclosure doesn't guarantee the right decisions are being made. So how do we know whether member decisions are leading to better outcomes?
This paper explores why the pensions industry is shifting from a disclosure mindset towards an outcomes mindset, and what that means for trustees, providers and pension leaders. It examines why information alone is no longer enough, and why leading organisations are increasingly focused on understanding, confidence, decision-making and outcomes.
Want to explore the topic further? Reach out to us. Our behavioural science team would love to discuss how schemes and providers can better support decision-making.
