Consumer Duty



The Consumer Duty rules revolutionize the industry by emphasizing customer centricity over mere regulatory compliance. These rules demand higher standards of care throughout the entire Life and Pensions value chain, focusing on delivering 'good outcomes for retail customers.' Lumera is at the forefront of this paradigm shift, actively participating in shaping regulations through trade bodies like AILO, AFM, and GRiD.

Explore how Lumera harnesses Artificial Intelligence (AI) to navigate this evolving landscape, promoting fairness, transparency, and hyper-automation. Our e-Book uncovers the significance of the Consumer Principle, Cross-Cutting Rules, and Four Outcomes defined by the FCA. These elements provide a foundation for insurers to redefine their product offerings and operating models, ensuring a customer-centric approach in every facet of their business.

Prepare for the future, embrace change, and ensure compliance while delivering exceptional customer outcomes. Download Lumera's e-Book now to embark on a journey toward a brighter, more customer-focused insurance landscape.


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